Privacy Policy

Last updated: April 2025

1. Who We Are

Alexanders Funeral Care is an independent funeral director based at 70 Carr Lane, Grimsby, DN32 8JP. We are committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard any personal information you provide to us.

2. Information We Collect

We may collect the following types of personal information:

• Name, address, telephone number and email address
• Details of the deceased and their next of kin
• Medical information relevant to the care of the deceased
• Financial information necessary for processing payments
• Any other information you provide to us in the course of arranging a funeral or making an enquiry

3. How We Use Your Information

We use your personal information to:

• Arrange and carry out funeral services
• Communicate with you about the services we provide
• Process payments and manage accounts
• Comply with legal and regulatory obligations
• Respond to enquiries and provide information you have requested
• Improve our services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — to fulfil the funeral arrangement agreement between us
• Legal obligation — to comply with requirements placed on us by law, including registering deaths and maintaining records
• Legitimate interests — to manage our business and improve our services
• Consent — where you have given us specific permission, for example to send you information about pre-paid funeral plans

5. Sharing Your Information

We may share your personal information with:

• Third-party service providers involved in the funeral arrangement (e.g. crematoria, cemeteries, florists, ministers, doctors)
• Government bodies and registrars as required by law
• Payment processors for the purpose of completing financial transactions

We will never sell your personal information to third parties.

6. How We Store Your Information

Your personal data is stored securely in accordance with current data protection legislation. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Funeral records are typically retained for a minimum of 15 years.

7. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (where there is no legal requirement for us to retain it)
• Object to or restrict processing of your data
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website does not currently use cookies to collect personal information. Should this change, we will update this policy and provide appropriate notice.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

• Alexanders Funeral Care, 70 Carr Lane, Grimsby, DN32 8JP
• Telephone: 01472 355 255
• Telephone: 07802 314369